Local services available in the county

This is a list of organisations, both private and voluntary, who are offering services in Leicester city during the COVID-19/Coronavirus pandemic.

This page will be updated on a regular basis. Last updated: 4 December

Are you delivering services?

If your charity or community group is delivering services to support your community during the COVID-19/Coronavirus pandemic, please drop us an email on helpline@valonline.org.uk and we can add you to this page.


District Councils
Information available on their websites on the community support currently available: https://www.leicestershire.gov.uk/find-your-district-council

Good Neighbour Schemes – currently run in:

  • Billesdon
  • Bottesford
  • Croft
  • Desford
  • Sapcote
  • Sharnford
  • Thurcaston & Cropston
  • Whetstone
  • Woodhouse & Woodhouse Eaves


Parish Councils
Most Parish Councils have information on local support available on their websites: www.leicestershireparishcouncils.org

Citizens Advice LeicesterShire
Providing generalist advice by telephone and email (benefits, debt, housing, employment, family and relationships, immigration, discrimination, community care. We can also give up-to-date advice for workers on specific issues relating to the COVID-19 outbreak, including the government furlough scheme and self employment)
Specialist services are also still in operation by telephone, email and webchat:
Advice Line: 0300 330 2111 (County residents) Initial contact, general information and advice on all topics

Help to Claim: 0800 144 8 444: Help for anyone to claim Universal Credit to first payment
Macmillan Advice: 0300 456 8400: Benefits advice for people who have been diagnosed with cancer and their families or carers.
Mesothelioma Advice: 0800 169 2409: Benefits and compensation advice for people with asbestos cancer and their families or carers.
Money Advice: 0116 4647239: Specialist debt advice for residents of Leicestershire county only.

Leicestershire Leicester and Rutland Headway
mary.goulty@headwayleicester.org.uk – 07916162512
Monday to Friday – 9am until 3pm
We support adults with acquired brain injuries. We are still accepting new referrals and provide information advice and guidance. All those accessing our services were risk assessed using a RAG rating and this is reviewed each week.

Call us on 0333 101 4280 or 07436 530605 from Monday to Friday between 9-5pm.
Quetzal provides long-term counselling, crisis counselling and a telephone helpline to support women, aged 16 and over, who are recovering from the trauma of childhood sexual abuse. Helplines open for support.

Dear Albert – The Recovery Consultancy
jon@dearalbert.co.uk / 07712707999
Dear Albert offers individual and group based support and therapeutic interventions for individuals experiencing issues with problematic or dependant substance use.
Our support is freely available to anyone living within Leicester, Leicestershire and Rutland and across the country.

Specific areas


Blaby District Community Hub
For people in Blaby District that need extra support a Community Hub has been set up:blaby.gov.uk/leisure-health-and-community/community/coronavirus-community-hub/

Braunstone Town and Thorpe Astley Community Response
Email: Enquiries@braunstonetowncouncil.org.uk


Above and Beyond – Developing Potential CIC
colin@aboveandbeyondcic.org – 07932873052
Supporting Young people who are experiencing financial hardship or are economically disadvantaged, physically disabled, have with learning disabilities and/or other special educational needs, people who have experienced mental health difficulties, or misusing drugs/alcohol.
Need Help with anything? Shopping, Meds, or just a Chat?

Age Concern Syston
0116 260 1476
Delivering services to their vulnerable members and the wider elderly vulnerable community, collecting prescriptions and food shopping services.

Anstey Parish Council
www.ansteypc.org.uk/ T: 07458 305025
Support to deliver a service for food shopping and prescription runs.

Antoin Akpom Achievements Foundation
cheryl.aaafoundation@gmail.com or call 07984309776
We are working with a primary school and other organisations in Leicester and Charnwood. Managing during the crisis COVID 19 workbook sessions Motivation workbook sessions Intervention & Prevention workbook sessions Self Expression one to one (listening session for those who feel isolated

Barrow Baptist Church
For Barrow and Sileby residents in need of support for food shopping, prescription runs etc.

Charnwood Community Action
Launched by Charnwood Borough Council in partnership with John Storer House and other community organisations to provide support to the community.

Citizens Advice Charnwood
Monday 9.30am – 3.00pm Tuesday 9.30am – 12.00 noon Thursday 9.30am – 3.00pm
iandennis@charnwoodcab.co.uk / 01509 221212
Providing advice on Older people, particularly those who are frail and/or socially isolated, People who are experiencing financial hardship or are economically disadvantaged due to socio-economic or welfare status, People who are physically disabled, People experiencing homelessness or other adverse housing related issues, People with refugee or asylum seeker status, Residents/communities living in areas of multiple deprivation.

Fearon Hall Community Association
Online and phone services, counselling, food and meals services, signposting to other local groups.

Good Neighbour Schemes
Barrow & Sileby; Cropston & Thurcaston; Rothley; Woodhouse & Woodhouse Eaves

John Storer Charnwood
T:01509 631750 / W: https://johnstorercharnwood.org.uk/
Support for Charnwood residents with shopping, food parcels and hot food delivery for vulnerable and housebound families in partnership with other organisations:

Little Bird SOS
lisapidgeon@hotmail.com / 0116 318 3655
Online twice weekly events including creative sessions on Thursdays at 2pm led by our team, and a virtual coffee shop every Tuesday and 11.30am. We are also inviting a series of guest presenters with superb creative skills to join us who will share their knowledge and provide inspiration every few weeks. All our events will be hosted on Zoom. If you’d like a hand getting set up just book a one-to-one session here.
One to one support sessions are for people living in the Leicester/Leicestershire area who wish to improve their health and wellbeing through creativity, but need some help connecting online with others who share their interest in arts and crafts.

Love4Life TwentyTwenty
liv.bauckham@twentytwenty.org.uk / 07821337561
(Instagram @Love4Life_TwentyTwenty and Facebook page Love4Life TwentyTwenty) daily motivational posts for young people (our service targets girls aged 11-19)
Supporting young people (including those who are vulnerable or disadvantaged), Residents/communities living in areas of multiple deprivation.

Soar Valley Community Food Project
soarvalleycfp@gmail.com / 07743765958
Food parcels Support with CV’s, benefits and budgeting Emotional support and encouragement Other support as needed
Monday – Rothley Baptist Church from 11 to 12.45
Tuesday – Mountsorrel Baptist Church from 10.15 to 11.30 Tuesday – Birstall Catholic Church from 10 to 11.30
Tuesday – Sileby Parish Rooms from 10 to 11.30

Soar Valley Community Money Advice
soarvalleycma@gmail.com / 07743765958
Supporting People who are experiencing financial hardship or are economically disadvantaged due to socio-economic or welfare status. Giving Debt advice and implementing solutions to get debt free.

Syston & District Volunteer Centre
T: 0116 260 7888
Delivering services to their vulnerable members and the wider elderly vulnerable community, collecting prescriptions and food shopping services.

The BACA Charity
We provide specialist accommodation and support to our young people. Although our support workers are generally at work between 9-5 Monday-Saturday, we have an on-call provision 24/7. Whilst we continue to support the young people we work with, this support is only available for the young people in our care, we do not provide any support that the wider community can access.

Thurcaston and Cropston Good Neighbours
Group set up – If you live in Thurcaston or Cropston and need help or you know someone here who does we can help. Just call us on 0743 526 5397 or e-mail tandcgns@gmail.com.

Wesley Hall Community Centre
ar@activewesleyhall.org.uk / 07545349647
10am till 2.30pm Monday to Friday. Shopping for essentials Picking up prescription’s Free Food Parcels Social phone support Access to information and other services Sign posting to other services online baking classes for children and women Keepfit, Zumba online classes Coffee Morning on Zoom.

Youth Sport Trust
alison.goodall@youthsporttrust.org – 07825 065189
Through the Leicestershire Community Fund Elements project, we will be working with Ellesmere College Special School to make physical activity and movement resource cards and support available to children with profound and multiple disabilities across Leicestershire during lock down.


Harborough District Community Hub
Support for vulnerable people in the community
W: https://www.harborough.gov.uk/hd-community-hub

Alzheimer’s Society
0116 231 6921 – Monday -Friday 8.30am – 5pm
leicestershireandrutland@alzheimers.org.uk   and https://www.alzheimers.org.uk/
The Dementia Support Service for Leicester City, County and hospitals is here to provide support and information to people living with dementia, their carers and families. During COVID-19 companionship calls are also being offered to people living with dementia and their carers that are accessing the service.

Home-Start South Leicestershire
07596 107106 / stella.renwick@home-startsouthleics.org.uk
Monday to Friday, 9 to 5pm
Parent telephone support/befriending – Coordinator or volunteer On-line provision via facebook focused on under 5’s – stories, songs, activities, cooking demos etc Children’s activity packs delivery Parent Buddying Service – matching families for peer support.

Leicester South Food Bank
Providing services 7 days a week but by referral to info@leicestersouth.foodbank.org.uk
Food bank, personal hygiene products, for people experiencing financial hardship and who are struggling to put food on the table.

Shopmobility Market Harborough
info@harboroughshopmobility.org – 0116305234
Supporting older people, particularly those who are frail and/or socially isolated, People with long-term health conditions, or those at risk of developing health conditions, including people living unhealthy or inactive lifestyles, Carers/people with caring responsibilities, People who are physically disabled.

Voluntary Action South Leicestershire
Information on services and support available
T: 01858 433232 E: admin@vasl.org.uk W: https://vasl.org.uk/

Broughton Astley Community Support
0808 5284477 / coordinator@broughton-astley.gov.uk
dog walking, shopping, prescriptions, befriending calls, signposting to police, local GPs and other prof services.

marieep@hotmail.co.uk / 07376259670
We offer grants by appointment to independent counsellors for counselling to all who are being bullied and the effects bullying may course. We also help people who are having mental health conditions through counselling.

Hinckley & Bosworth

Hinckley & Bosworth District Council – support available: www.hinckley-bosworth.gov.uk/coronasupport

Emmaus Leicestershire and Rutland
mir.juma@emmaus.org.uk – 07900922565
Our companions are being supported in the community accommodation with call out support 24/7. in addition our support are making daily contact via phone. Visits three times a week for face to face meetings maintaining social distancing providing 121 support, shopping for daily food items, daily activities programme, health and safety support through provision of face mask, anti bacterial soaps, etc.

Hinckley & Bosworth Community Transport
T: 01455 250462 E: dialaride21@hotmail.com/ enquiries@handbct.org.uk

Desford Support Group
Assistance available in Desford with shopping, dog walking, friendly phone calls, postage, virtual support and medicine collection.
See website to request support: www.desfordsupport.com/ or for those without access to the internet, please call 07392 044174

01530 832926 – liz.rickaby@enrych.org.uk
Supporting people with long-term health conditions, or those at risk of developing health conditions, including people living unhealthy or inactive lifestyles, People who are physically disabled, People with learning disabilities and/or other special educational needs.

Benefice of Groby and Ratby (Coronavirus Response Team)
revdredbampton@outlook.com / 01162396520
Monday-Friday 9am-5pm
We have set up a central hub for volunteer coordination and for those in need to contact to provide the services listed above, namely:
Telephone support, Collection of prescriptions, Shopping and Provision of Care Packages for the most isolated and poorest in our communities.

Hinckley and Bosworth Community Transport
enquiries@handbct.org.uk / l.short@unicombox.co.uk
01455 250462
Helping with Shopping, errands and prescription collections across the district.
Community Transport to essential health and hospital appointments.

Leicester Animal Aid- Community Pet Support Scheme
cpss@leicesteranimalaid.org.uk or keely.short@leicesteranimalaid.org.uk – 01455 888257
We currently cover Mon to Fri 9-5.
We provide dog walking, veterinary transportation, cleaning of cat litter trays, basic pet grooming and currently cover Hinckley & Bosworth, Oadby & Wigston and Blaby District districts. We are still able to support our current clients however due to social distancing rules currently in place we cannot currently assess potential new clients however we are happy to take enquiries and have an initial chat about what we can potentially offer.

Melton Mowbray

Melton Borough Council
Community Support Hub for those that want support and those offering to help
Click here to find out more

Melton Learning Hub
Befriending calls and errands
T: 01664 482903  / W: meltonlearninghub.org/vam/

Sustainable Land Trust
khiseman@sltrust.org.uk – 01664 400150
Monday, Thursday and Friday. From 10am to 3pm – Telephone support and the creation of bespoke activities for adults and young people within the specified groups to improve health and wellbeing by linking to indoor and outdoor nature based activities.

The Travers Foundation
kieran@kieranforsey.com / 07786108762
We are volunteer run charity that provide financial support to local young people to help them develop their talents in sport, creative arts and performing arts. We cover all of Leicester and Leicestershre, Rutland and Northamptonshire.

North West Leicestershire

North West Leicestershire District Council
click here for more information on support available

Ashby Trinity Church
Foodbank and phone support for residents in Ashby – Click here for more information

Castle Donington – Coronavirus Action Group
admin@cdvc.org.uk / admin@cdpc.org.uk
Assist the elderly and vulnerable

Charles Booth Centre
Supporting Thringstone Residents with shopping, dog walks, a friendly chat, and errands.

CISWO Personal Welfare Service continues during COVID 19 outbreak
01709 728115 – www.ciswo.org.uk
During this difficult period, CISWO (The coal mining charity) is continuing to provide our personal welfare service and are accepting referrals from individuals themselves, family members and other agencies. The majority of our services can be delivered remotely and we are working hard to provide support by telephone, email, and post.

Feed the Need Coalville
enquiriesftncoalville@outlook.com / 07812 160220
We are providing a home delivery service of basic food and other essential items when people ask us for help. This service is available within the hours of 9am to 7pm 7 days a week

Hope House Befriending Service (part of Hospice Hope) – covering North West Leicestershire,
hopehouse@hospicehope.org.uk or call: 07483 124 926 – www.hospicehope.org.uk
The Hope House Befriending Service supports people in the North West Leicestershire area whose quality of life or life expectancy will be affected by their condition, plus their carers and partners. Weekly Zoom online support groups: Crafting sessions, talks, drop in advice, quizzes and much more. Telephone or online counselling – qualified counseling offering free 6 week counselling support blocks to anyone affected by a condition limiting quality or length of life. Tablet Loan Scheme run in collaboration with Enrych Connect. Offering free tablet loans and training to get anyone living with a long term condition or disability online and able to access support.

Kegworth Tae Kwon-Do Club
07929589717 / john.wagstaff3@ntlworld.com
Online training class using Skype to maintain contact and activity. As part of ITUK we offer Tae Kwon-Do classes in Leicestershire, Derbyshire and Nottinghamshire. Individual Instructors are offering a variety of online training sessions too. We are returning to Kegworth Village Hall for our first session on Tuesday 28th July  with social distances and special conditions of hire in place.

The Phoenix Children’s Foundation
nitawithers1@aol.co.uk / 07825952820
Monday – Wednesday 8:30am to 2:30pm
Providing help and support and enhancing the lives of youngsters and their families living with illness, disability or lack of opportunity.

Whitwick Crisis Response
Support getting medicines and food to residents

Oadby & Wigston

Oadby & Wigston Borough Council
Information on support available – click here for more information

Food Banks:
Leicester South Foodbank Wigston
T: 07912 194 783  /  E: info@leicestersouth.foodbank.org.uk

Oadby Food Bank
T: 07913 525 718  /  E: outreachtmc@outlook.com

Food bank is open for people to collect food on alternate Fridays 11.30 to 12.30 but we can respond with a delivery on any day if people contact us by text or phone. Food parcels. These include fresh food on food bank days, otherwise a variety of ambient mixed groceries.

Helping Hands Community Trust
lesliegill@icloud.com – 07969959232
We offer online services on Monday, Wednesday, Friday between 10am and 5pm
Online specialist advice on Welfare Benefits including Universal Credit, Tax Credits, PIP, Employment and Family Law, Appeals and Tribunals, DWP policy and arrangements, Money debt management, help with creditors. We cannot provide our usual face to face service – Video conferencing is available using Skype or Zoom but this can only be accessed by clients who are equipped with a computer or smartphone.

Salvation Army, Leicester South
(South Wigston) T: 0116 277 4114   /  E: office@leicestersouthsa.org.uk / andrew.richardson@salvationarmy.org.uk
Open from 9am-3pm for our food bank – We have been very fortunate that we have not experienced any issues & the Community have been very generous.

Oadby & Wigston Lions Club
T: 07814 042 889  /  E:chris.huscroft@tiscali.co.uk

Rosemina’s Outreach Project
07834224494 / roseminaoutreach@hotmail.com
Providing food and essential packs we provide babies items such as wipes,nappies and other essentials. Large baby items such as pushchairs and clothing if required urgently for homeless and needy.

The People’s Buddhi
T: 07730 693 084  /  E: BuddhiByM@outlook.com / www.facebook.com/BuddhiByManjit
Twitter: @BuddhiByM / Instagram: @BuddhiByManjit
Providing emotional, mental health, and wellbeing support for individuals within the community, especially for those self-isolating.


RCC (Leicestershire & Rutland)
01455 856330 Monday to Friday between 9am and 4pm
The RCC team are here for people across rural Leicestershire and Rutland to provide much needed company and conversation to those who are isolated or alone during the coronavirus outbreak. During these challenging times the team are committed to supporting our rural communities and are on the end of the phone for anyone to call for a friendly chat.

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