Local services available in the county

This is a list of organisations, both private and voluntary, who are offering services in Leicester city during the COVID-19/Coronavirus pandemic.

This page will be updated on a regular basis. Last updated: 11 May

Are you delivering services?

If your charity or community group is delivering services to support your community during the COVID-19/Coronavirus pandemic, please drop us an email on helpline@valonline.org.uk and we can add you to this page.


District Councils
Information available on their websites on the community support currently available: https://www.leicestershire.gov.uk/find-your-district-council

Good Neighbour Schemes – currently run in:

  • Billesdon
  • Bottesford
  • Croft
  • Desford
  • Sapcote
  • Sharnford
  • Thurcaston & Cropston
  • Whetstone
  • Woodhouse & Woodhouse Eaves


Parish Councils
Most Parish Councils have information on local support available on their websites: www.leicestershireparishcouncils.org

Citizens Advice LeicesterShire
Providing generalist advice by telephone and email (benefits, debt, housing, employment, family and relationships, immigration, discrimination, community care. We can also give up-to-date advice for workers on specific issues relating to the COVID-19 outbreak, including the government furlough scheme and self employment)
Specialist services are also still in operation by telephone, email and webchat:
Advice Line: 0300 330 2111 (County residents) Initial contact, general information and advice on all topics

Help to Claim: 0800 144 8 444: Help for anyone to claim Universal Credit to first payment
Macmillan Advice: 0300 456 8400: Benefits advice for people who have been diagnosed with cancer and their families or carers.
Mesothelioma Advice: 0800 169 2409: Benefits and compensation advice for people with asbestos cancer and their families or carers.
Money Advice: 0116 4647239: Specialist debt advice for residents of Leicestershire county only.

Leicestershire Leicester and Rutland Headway
mary.goulty@headwayleicester.org.uk – 07916162512
Monday to Friday – 9am until 3pm
We support adults with acquired brain injuries. We are still accepting new referrals and provide information advice and guidance. All those accessing our services were risk assessed using a RAG rating and this is reviewed each week.

Specific areas


Blaby District Community Hub
For people in Blaby District that need extra support a Community Hub has been set up:blaby.gov.uk/leisure-health-and-community/community/coronavirus-community-hub/

Braunstone Town and Thorpe Astley Community Response
Email: Enquiries@braunstonetowncouncil.org.uk


Above and Beyond – Developing Potential CIC
colin@aboveandbeyondcic.org – 07932873052
Supporting Young people who are experiencing financial hardship or are economically disadvantaged, physically disabled, have with learning disabilities and/or other special educational needs, people who have experienced mental health difficulties, or misusing drugs/alcohol.
Need Help with anything? Shopping, Meds, or just a Chat?

Age Concern Syston
0116 260 1476
Delivering services to their vulnerable members and the wider elderly vulnerable community, collecting prescriptions and food shopping services.

Anstey Parish Council
www.ansteypc.org.uk/ T: 07458 305025
Support to deliver a service for food shopping and prescription runs.

Barrow Baptist Church
For Barrow and Sileby residents in need of support for food shopping, prescription runs etc.

Charnwood Community Action
Launched by Charnwood Borough Council in partnership with John Storer House and other community organisations to provide support to the community.

Fearon Hall Community Association
Online and phone services, counselling, food and meals services, signposting to other local groups.

Good Neighbour Schemes
Barrow & Sileby; Cropston & Thurcaston; Rothley; Woodhouse & Woodhouse Eaves

John Storer Charnwood
T:01509 631750 / W: https://johnstorercharnwood.org.uk/
Support for Charnwood residents with shopping, food parcels and hot food delivery for vulnerable and housebound families in partnership with other organisations:

Love4Life TwentyTwenty
liv.bauckham@twentytwenty.org.uk / 07821337561
(Instagram @Love4Life_TwentyTwenty and Facebook page Love4Life TwentyTwenty) daily motivational posts for young people (our service targets girls aged 11-19)
Supporting young people (including those who are vulnerable or disadvantaged), Residents/communities living in areas of multiple deprivation.

Syston & District Volunteer Centre
T: 0116 260 7888
Delivering services to their vulnerable members and the wider elderly vulnerable community, collecting prescriptions and food shopping services.

The BACA Charity
We provide specialist accommodation and support to our young people. Although our support workers are generally at work between 9-5 Monday-Saturday, we have an on-call provision 24/7. Whilst we continue to support the young people we work with, this support is only available for the young people in our care, we do not provide any support that the wider community can access.

Thurcaston and Cropston Good Neighbours
Group set up – If you live in Thurcaston or Cropston and need help or you know someone here who does we can help. Just call us on 0743 526 5397 or e-mail tandcgns@gmail.com.

Youth Sport Trust
alison.goodall@youthsporttrust.org – 07825 065189
Through the Leicestershire Community Fund Elements project, we will be working with Ellesmere College Special School to make physical activity and movement resource cards and support available to children with profound and multiple disabilities across Leicestershire during lock down.


Harborough District Community Hub
Support for vulnerable people in the community
W: https://www.harborough.gov.uk/hd-community-hub

Alzheimer’s Society
0116 231 6921 – Monday -Friday 8.30am – 5pm
leicestershireandrutland@alzheimers.org.uk   and https://www.alzheimers.org.uk/
The Dementia Support Service for Leicester City, County and hospitals is here to provide support and information to people living with dementia, their carers and families. During COVID-19 companionship calls are also being offered to people living with dementia and their carers that are accessing the service.

Shopmobility Market Harborough
info@harboroughshopmobility.org – 0116305234
Supporting older people, particularly those who are frail and/or socially isolated, People with long-term health conditions, or those at risk of developing health conditions, including people living unhealthy or inactive lifestyles, Carers/people with caring responsibilities, People who are physically disabled.

Voluntary Action South Leicestershire
Information on services and support available
T: 01858 433232 E: admin@vasl.org.uk W: https://vasl.org.uk/

Broughton Astley Community Support
0808 5284477 / coordinator@broughton-astley.gov.uk
dog walking, shopping, prescriptions, befriending calls, signposting to police, local GPs and other prof services.

marieep@hotmail.co.uk / 07376259670
We offer grants by appointment to independent counsellors for counselling to all who are being bullied and the effects bullying may course. We also help people who are having mental health conditions through counselling.

Hinckley & Bosworth

Hinckley & Bosworth District Council – support available: www.hinckley-bosworth.gov.uk/coronasupport

Emmaus Leicestershire and Rutland
mir.juma@emmaus.org.uk – 07900922565
Our companions are being supported in the community accommodation with call out support 24/7. in addition our support are making daily contact via phone. Visits three times a week for face to face meetings maintaining social distancing providing 121 support, shopping for daily food items, daily activities programme, health and safety support through provision of face mask, anti bacterial soaps, etc.

Hinckley & Bosworth Community Transport
T: 01455 250462 E: dialaride21@hotmail.com/ enquiries@handbct.org.uk

Desford Support Group
Assistance available in Desford with shopping, dog walking, friendly phone calls, postage, virtual support and medicine collection.
See website to request support: www.desfordsupport.com/ or for those without access to the internet, please call 07392 044174

01530 832926 – liz.rickaby@enrych.org.uk
Supporting people with long-term health conditions, or those at risk of developing health conditions, including people living unhealthy or inactive lifestyles, People who are physically disabled, People with learning disabilities and/or other special educational needs.

Benefice of Groby and Ratby (Coronavirus Response Team)
revdredbampton@outlook.com / 01162396520
Monday-Friday 9am-5pm
We have set up a central hub for volunteer coordination and for those in need to contact to provide the services listed above, namely:
Telephone support, Collection of prescriptions, Shopping and Provision of Care Packages for the most isolated and poorest in our communities.

Hinckley and Bosworth Community Transport
01455 250462
Helping with Shopping, errands and prescription collections across the district.

Leicester Animal Aid- Community Pet Support Scheme
cpss@leicesteranimalaid.org.uk – 01455 888257
We currently cover Mon to Fri 9-5.
We offer a free dog walking/vet transportation service for our clients and currently cover H & B, O & W and Blaby districts. We are still able to support our current clients however due to social distancing rules currently in place we cannot currently assess potential new clients however we are happy to take enquiries and have an initial chat about what we can potentially offer.

Melton Mowbray

Melton Borough Council
Community Support Hub for those that want support and those offering to help
Click here to find out more

Melton Learning Hub
Befriending calls and errands
T: 01664 482903  / W: meltonlearninghub.org/vam/

Sustainable Land Trust
khiseman@sltrust.org.uk – 01664 400150
Monday, Thursday and Friday. From 10am to 3pm – Telephone support and the creation of bespoke activities for adults and young people within the specified groups to improve health and wellbeing by linking to indoor and outdoor nature based activities.

North West Leicestershire

North West Leicestershire District Council
click here for more information on support available

Ashby Trinity Church
Foodbank and phone support for residents in Ashby – Click here for more information

Castle Donington – Coronavirus Action Group
admin@cdvc.org.uk / admin@cdpc.org.uk
Assist the elderly and vulnerable

Charles Booth Centre
Supporting Thringstone Residents with shopping, dog walks, a friendly chat, and errands.

CISWO Personal Welfare Service continues during COVID 19 outbreak
01709 728115 – www.ciswo.org.uk
During this difficult period, CISWO (The coal mining charity) is continuing to provide our personal welfare service and are accepting referrals from individuals themselves, family members and other agencies. The majority of our services can be delivered remotely and we are working hard to provide support by telephone, email, and post.

Feed the Need Coalville
enquiriesftncoalville@outlook.com / 07812 160220
We are providing a home delivery service of basic food and other essential items when people ask us for help. This service is available within the hours of 9am to 7pm 7 days a week

Whitwick Crisis Response
Support getting medicines and food to residents

Oadby & Wigston

Oadby & Wigston Borough Council
Information on support available – click here for more information

Food Banks:
Leicester South Foodbank Wigston
T: 07912 194 783  /  E: info@leicestersouth.foodbank.org.uk

Oadby Food Bank
T: 07913 525 718  /  E: outreachtmc@outlook.com

Helping Hands Community Trust
lesliegill@icloud.com – 07969959232
We offer online services on Monday, Wednesday, Friday between 10am and 5pm
Online specialist advice on Welfare Benefits including Universal Credit, Tax Credits, PIP, Employment and Family Law, Appeals and Tribunals, DWP policy and arrangements, Money debt management, help with creditors. We cannot provide our usual face to face service – Video conferencing is available using Skype or Zoom but this can only be accessed by clients who are equipped with a computer or smartphone.

Salvation Army, Leicester South
(South Wigston) T: 0116 277 4114   /  E: office@leicestersouthsa.org.uk

Oadby & Wigston Lions Club
T: 07814 042 889  /  E:chris.huscroft@tiscali.co.uk

The People’s Buddhi
T: 07730 693 084  /  E: BuddhiByM@outlook.com / www.facebook.com/BuddhiByManjit
Twitter: @BuddhiByM / Instagram: @BuddhiByManjit
Providing emotional, mental health, and wellbeing support for individuals within the community, especially for those self-isolating.


RCC (Leicestershire & Rutland)
01455 856330 Monday to Friday between 9am and 4pm
The RCC team are here for people across rural Leicestershire and Rutland to provide much needed company and conversation to those who are isolated or alone during the coronavirus outbreak. During these challenging times the team are committed to supporting our rural communities and are on the end of the phone for anyone to call for a friendly chat.

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