Local services available in the county

This is a list of organisations, both private and voluntary, who are offering services in Leicestershire during the COVID-19/Coronavirus pandemic.

This page will be updated on a regular basis.

Are you delivering services?

If your charity or community group is delivering services to support your community during the COVID-19/Coronavirus pandemic, please drop us an email on helpline@valonline.org.uk and we can add you to this page.


  • District Councils

    Information available on their websites on the community support currently available: https://www.leicestershire.gov.uk/find-your-district-council

  • Parish Councils

    Most Parish Councils have information on local support available on their websites: www.leicestershireparishcouncils.org

  • The Carers Centre - A wide range of support services for un-paid carers: parents/carers of children with special educational needs/ disabilities and carers of adults

    enquiries@thecarerscentre.org.uk / 0116 2510999

    The Carers Centre provides the following services within Leicester, Leicestershire and Rutland:

    Helpline support via phone and email available Monday to Friday during office hours (9.30-4.30)

    Training and information sessions – these vary but include things like moving and handling, emergency planning, managing stress and first aid

    Self Advocacy and Support Groups for parents/carers of children with special educational needs/disabilities and carers of adults

    Time For Me (Respite) sessions for all carers including: Games Nights, Carers Cuppa and Crafty Carers

    Health & wellbeing Sessions including: mindfulness, drama, craft, singing, chairobics and more

  • Citizens Advice LeicesterShire

    Providing generalist advice by telephone and email (benefits, debt, housing, employment, family and relationships, immigration, discrimination, community care. We can also give up-to-date advice for workers on specific issues relating to the COVID-19 outbreak, including the government furlough scheme and self employment)
    Specialist services are also still in operation by telephone, email and webchat:
    Advice Line: 0300 330 2111 (County residents) Initial contact, general information and advice on all topics

    Help to Claim: 0800 144 8 444: Help for anyone to claim Universal Credit to first payment
    Macmillan Advice: 0300 456 8400: Benefits advice for people who have been diagnosed with cancer and their families or carers.
    Mesothelioma Advice: 0800 169 2409: Benefits and compensation advice for people with asbestos cancer and their families or carers.
    Money Advice: 0116 4647239: Specialist debt advice for residents of Leicestershire county only.

  • Dear Albert - The Recovery Consultancy

    jon@dearalbert.co.uk / 07712707999
    Dear Albert offers individual and group based support and therapeutic interventions for individuals experiencing issues with problematic or dependant substance use.

    Our support is freely available to anyone living within Leicester, Leicestershire and Rutland and across the country.

  • East Midlands Immediate Care Scheme

    anthea.brown@emics.org.uk / 01664 823579

    Service hours: 24 hours a day, 7 days a week.

    Response to emergencies along with the East Midlands Ambulance Service (EMAS), e.g. road traffic accidents, heart attacks.  Our volunteers are all registered doctors working within the NHS and highly qualified in emergency treatment.   They respond to 999 calls using their own transport with authorised use of blue lights in their own time and use sophisticated equipment provided by the charity to save lives and ameliorate suffering.

    Medical assistance at the site of road traffic accidents, heart attacks or any other emergency (along with the EMAS)

    Service as usual but reserves fast depleting due to lack of fund raising opportunities in the time of Co-vid.

  • Good Neighbour Schemes

    Good Neighbour Schemes – currently run in:

    • Billesdon
    • Bottesford
    • Croft
    • Desford
    • Sapcote
    • Sharnford
    • Thurcaston & Cropston
    • Whetstone
    • Woodhouse & Woodhouse Eaves


  • Leicestershire Leicester and Rutland Headway

    mary.goulty@headwayleicester.org.uk – 07916162512
    Monday to Friday – 9am until 3pm
    We support adults with acquired brain injuries. We are still accepting new referrals and provide information advice and guidance. All those accessing our services were risk assessed using a RAG rating and this is reviewed each week.

  • Macmillan Cancer Support

    lburton@macmillan.org.uk / 07977 864323
    Mon-Fri 9:00am – 8:00pm
    Our Telephone Buddies service is available to anyone in the UK who is living with cancer, inclusive of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, gender, sexual orientation or religion and belief. We want everyone to be able to access this service, so please let us know if there is anything we can do for you to do this.

  • Muscular Dystrophy Support Centre

    natasha.sweet@mdsupportcentre.org / 02476100770

    The Muscular Dystrophy Support Centre remains open and is providing a limited face-to-face physiotherapy and osteopathy service at our Centre in Coventry for existing service users including those in the Leicestershire area. This is subject to individual risk assessment and Covid-19 screening procedures. Clinic days and hours vary so contact the Centre directly for details.

    The Centre is providing an extensive online therapy service including 1:1 consultations, small group exercise classes, drop-in classes and recorded exercise sessions. Clinic days and hours vary so contact the Centre directly for details.

    For adults with muscular dystrophy not registered with the Muscular Dystrophy Support Centre, please call or visit the website for details about getting referred.

    For all details, please visit www.mdsupportcentre.org or call 02476 100770 for more information.

  • Quetzal - Supporting women recovering from the trauma of childhood sexual abuse

    Call us on 0333 101 4280 or 07436 530605 from Monday to Friday between 9-5pm.
    Quetzal provides long-term counselling, crisis counselling and a telephone helpline to support women, aged 16 and over, who are recovering from the trauma of childhood sexual abuse.

    Helplines open for support.


  • Total Insight Theatre Service -

    participation@totalinsighttheatre.com / 07858221809


    Arts and cultural opportunities offer more than just entertainment. We use the arts to tackle important social issues, improving the mental health of children and young people and ensuring they have access to creative programmes which help them develop lifelong skills.

    Set 10-week terms for online creative hub Bookings for anti-knife crime film & accompanying workshop Types pf service: We are providing a virtual creative hub for young people in Leicestershire aged 14-16, providing creative relief and coping mechanisms to help process the impact of COVID-19 through weekly support sessions.

    We are also delivering our anti-knife crime film (20mins) telling the real stories of people who have experienced knife crime, anger issues and peer pressure alongside our accompanying workshop (30mins) for schools, pupil referral units and youth centres.

  • Vista Community Services Department

    cath.bayley@vistablind.org.uk / 0116 2498856

    My organisation is still providing services:

    Service hours:

    • 9-5pm Mon- Thursdays
    • 9-4.30 pm – Fridays

    Types pf service: Advice and information people with sight loss including families and carers, Support and assessments via rehabilitation service Activities for people living with sight loss online Welfare calls via Lets Talk Project Support people wishing to learn and develop digital skills Online activities for CYP with sight loss, including families and carers.

    We provide support across Leicester Leicestershire and Rutland.

Specific areas