Support services during Covid-19

This is a list of organisations, both private and voluntary, who are offering services to the community during the COVID-19/Coronavirus pandemic.

This page will be updated on a regular basis. Last updated: 4 December

Are you still delivering services?

If your organisation is delivering services to support your community during the COVID-19/Coronavirus pandemic, please drop us an email on and we can add you to this page.

We want to hear from you

We’d like to understand which services are still running locally and identify areas where we can offer additional support, or where we may be able to call on you to join a larger effort to support local communities during COVID-19/Coronavirus. Click here to fill out form

Support and resources nationally

Gov.UK – Support as an extra vulnerable person
0800 028 8327

(0800 328 1700) call Mon-Fri between 9am-5pm
Assisted shopping for elderly.

(0330 107 2351) – Helpline for vulnerable Unite members
Assistance with shopping, collecting prescriptions or support if lonely.

Covid-19 Mutual Aid
A group of volunteers supporting local community groups organising mutual aid throughout the Covid-19 outbreak in the UK. Information on groups in your area:

Royal Airforce Association
Providing befriending telephone calls to their members
T:  0800 018 2361 E:

COVID-19 Emergency Broadcast Service

Community radio stations.
During covd-19 VCSE organisations may want to signpost their beneficiaries to details of local community radios that are providing public information broadcasts.
This list of radio stations may be used in an emergency to broadcast essential messages in a timely manner.

If anyone requires any further information or if any authorities wish to broadcast using the Leicestershire and Rutland Emergency Broadcast Service scheme then please email

Click here to few the full list of radio stations

Leicester Community Radio – 107.5FM
Local news and information updates with specific relevence to English speaking communities in Leicester. The station is opperating temporarily on 107.5FM with a special Covid-19 restricted service licence designated by Ofcom. The requirement of the service, as defined by Ofcom, is to provide companionship and information that avoids the ‘breaking news’ and information overload model. LCRs service is designed to supplment existing media services in Leicester, and is aimed at people from thirty-five to sixty-five years old

Harmless / The Tomorrow Project
Support for people who self harm and/or are at risk of suicide, their family and friends; support for people in suicide crisis; support for people bereaved by suicide. Assessment and support sessions via telephone or Zoom, support via text message or email.

Face to face assessment and support sessions for people in North Leicestershire at our East Leake office.

Afghanistan and Central Asian Association

0208 572 0300 – Opening Hours are 10am to 5pm from Monday to Friday.
Charity supporting the integration of refugees and asylum seekers into British society and improving access to mainstream services.

Due to COVID-19, we have reconfigured our services to telephone and online. It is now more important than ever to continue reaching our community in these extremely difficult times and having a joined-up advice service to the local Afghan refugee population in partnership with local organisations and the authorities in Leicestershire is vital for their wellbeing. We are still open to continue supporting Leicestershire residents, refugees and asylum seekers with advice on issues such as financial advice, benefits advice and Universal Credit applications for previously self-employed people, citizenship applications and liaison with the Home Office, mental health advice and support with domestic violence over the telephone.

Community radio stations: Supporting the effort to communicate Covid-19 messages to the wider community

As part of assisting the government with the messages of staying alert and safe, community radio stations have started to produce audio messages in multiple languages. This will aim to reach those communities that have proven more difficult to communicate with by using the standard media strategies.

Kohinoor Radio and Takeover Radio have been given the go ahead for live reads for five days. There will also be a recorded advert. Dr Charanpreet S Johal Director of Operations at Kohinoor Radio stated, “Community Radio and other community media can offer invaluable service in such times as we are facing and it’s encouraging to see government bodies recognise this and use our support.”

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