Reception and Front of House Assistant

Voluntary Action LeicesterShire (VAL) helps people in local communities to change their lives for the better, through direct service delivery and by supporting the local voluntary and community sector.

This role will play a crucial role in providing excellent customer service, managing reception, and delivering hospitality services for our meeting and conference rooms. Reporting to the Building Team Manager, you will be responsible for ensuring the smooth operation of our facilities and providing administrative support.

You will be the first point of contact for visitors to VAL, providing a welcoming reception service and offering assistance via telephone, email, and face-to-face interactions. You will manage the booking processes for meeting and conference rooms, ensuring customer specifications are met and providing practical support to customers. Attention to detail is key to ensuring the smooth operation of our conferencing facilities and a great customer experience.

Outstanding interpersonal skills and personal pride in delivering to high standards are essential combined with experience of working in a reception service open to members of the public. The ideal candidate will possess excellent administration skills, including database management and event coordination, and demonstrate the ability to work alongside and support volunteers and other staff. Strong organisational and prioritisation skills, coupled with a customer service focus and excellent communication and interpersonal skills, are essential for this role.

Flexible and proactive, you will have a keen eye for detail, the ability to prioritise and multitask to meet tight deadlines.

Voluntary Action LeicesterShire (VAL) is a sector leading diverse and ambitious organisation, with a vision for growth. You will benefit from a competitive salary, a flexible and supportive working environment, 25 days annual leave, rising with service, plus bank holidays and a 6% employer pension contribution.

Closing date: Tuesday 28th May 2024, 5pm
Interviews: Thursday 6 June 2024

A detailed job description and person specification for this role can be found below.
For an informal discussion about this role, please contact Reena Purewal, Team Manager reena.p@valonline.org.uk