Local services available in the city
This is a list of organisations, both private and voluntary, who are offering services in Leicester city during the COVID-19/Coronavirus pandemic.
This page will be updated on a regular basis.
Are you still delivering services?
If your charity or community group is delivering services to support your community during the COVID-19/Coronavirus pandemic, please drop us an email on helpline@valonline.org.uk and we can add you to this page.
Available services
ADHD Solutions
christine@adhdsolutions.org – 01162610711 – 9-4.30. Monday- Friday
Accepting referrals Providing telephone/email support and coaching via Facebook Skype etc for families (Parents/carers, children and young people) and schools/other professionals eg GP’s We are currently delivering workshops and parenting programs 1-1 via skype zoom, face time or phone. Virtual 1-1 support and coaching Webinars Qall courses For parents/carers Webinars and blended learning for CYP Virtual support groups Parents/Carers Virtual Activities for CYP. Day camps for CYP. We provide a service across LLR.
Alzheimer’s Society
0116 231 6921 – Monday -Friday 8.30am – 5pm
leicestershireandrutland@alzheimers.org.uk and https://www.alzheimers.org.uk/
The Dementia Support Service for Leicester City, County and hospitals is here to provide support and information to people living with dementia, their carers and families. During COVID-19 companionship calls are also being offered to people living with dementia and their carers that are accessing the service.
Arthritis Support Leicestershire
www.arthritissupport.org.uk
Phone support for anyone who lives with arthritis or cares for someone with arthritis in Leicester, Leicestershire or Rutland.
Age UK Leicestershire & Rutland
0116 299 2239
Helpline for older people who are most affected by coronavirus. Aim to deliver practical and emotional support.
Al-Miskeen Foundation – Melbourne Centre, Melbourne Road
07401 626122
info@almiskeen.org.uk
Volunteer drivers available. Also supporting Project Hope
Aylestone Help and Support Network – volunteer support with shopping, prescriptions and phone calls
07384 953617
Aylestone Taxis
0116 233 8888
Local taxi company have agreed to collect shopping and deliver food, you will need to pay taxi fare.
B-inspired Telephone Befriending for Braunstone residents only.
0116 279 5023
Bodie Hodges Foundation
supports young people (including those who are vulnerable or disadvantaged) Currently open: Monday -Thursday 10.00am-4.00pm
We will also be offering an extended support service to all families bereaved of a child 0-18 years across Leicester, Leicestershire and Rutland. We understand that during these uncertain times dealing with grief can feel even more difficult and anxieties heightened further. Email: Nicola@bodiehodgesfoundation.co.uk
The Centre Project
Email: info@centreproject.org Contact: 0116 2554013 – www.centreproject.org
Food Bank; Food parcels available to anyone in need of support. Limited home deliveries; Telephone based support. Service hours:
Monday: 10:00am – 1:00pm
Tuesday, Thursday & Friday: 10:30am – 4:00pm
Citizens Advice Leicestershire
Advice Line: 0300 330 1025 (City residents)
Providing generalist advice by telephone and email (benefits, debt, housing, employment, family and relationships, immigration, discrimination, community care. We can also give up-to-date advice for workers on specific issues relating to the COVID-19 outbreak, including the government furlough scheme and self employment) Specialist services are also still in operation by telephone, email and webchat.
Clare Walker Consultancy CIC
Clare Walker: clare@clarewalkerconsultancy.com / 07910371045
My organisation is still providing services Service hours: Our Freedom Programme domestic abuse victims support group is open to females 16+ On a Tuesday morning. This is FREE to attend. Maintining our ethos in maximising opportunities for those who need the a better understanding of abuse they have suffered, to be able to attain it in the form of Freedom Programme.
Coronavirus Self-Isolation Support
07711 808574 or 0116 262 2000
Help and support for over 65s self-isolating or with coronavirus symptoms. LE2 and LE5 area.
E2 – Foodbank and hot meals prepared (Beaumont Leys)
0116 2359481
www.e2online.co.uk/index.php
East West Community Centre – Mobile Meals Service
If you require this service please contact: 0116 255 0575 – 8am – 12pm
Monday to Friday 8.00 am to 3.00 pm Types pf service: 1) Mobile Meals- hot vegeterian meals delivered Monday to Friday at Lunchtime.
Mobile meals to any elderly (over70s) disabled or vulnerable persons by delivering freshly cooked hot meals at lunch time to their homes. Catering Vegetarian meals: including diabetic, soft food, low salt, no onion and garlic.
East Park Road Sikh Gurdwara
07814 619735 with address and no of people
Hot meals for vulnerable and elderly in east Leicester. 11.30am-2.30pm and 5.30-8.30pm.
Iconic Music, Drama and Dance Ltd
curtis@iconic-group.com – 07742 959 155
We will be switching to delivering some of our products and services digitally to vulnerable individuals and groups. We will encourage and support them with utilising/using digital resources such as online mentoring support with the aim of contributing positively towards their health and wellbeing.
Jalaram Sadavrat Leicester Limited
elizabeth.taft@santoshdaycare.co.uk / 01162669577
Providing Fresh cooked food by way of meals on wheels delivered Monday through to Saturday (with the ability to deliver two meals on Saturday so that those who need it have food on Sunday too). Starting to deliver to Loughborough as of 19 October 2020.
Leicester City Council
0116 454 1004
If you have concerns that you will not get essential help with staying safe, keeping clean or getting meals
We can help you if:
- you have no funds for utility bills or food
- you are struggling to pay your council tax bill
- you are struggling to pay your council rent.
We can also help people who do not have online access to apply for council tax support or get extra help from our discretionary funds to pay their rent.
If you know of anyone who needs our help, ask their permission first, then email C19Support@Leicester.gov.uk with their name and address and we will be in touch.
Leicestershire Cares
kieran@leicestershirecares.co.uk / 07793257148
We are supporting community groups across county and city developing their capacity and linking them with business. We are providing essential items and food directly to YP we work with and to community groups to distribute in their communities.
Leicester Covid-19 Mutual Aid
A volunteer group which is now an umbrella for groups that cover almost every ward in Leicester city: https://www.facebook.com/groups/289960355307518/
Leicester Community Links CIC
07976661797 / tarunamitz@gmail.com
Delivering services around mental health and domestic violence and wellbeing.
Working with Leicestershire and Rutland Sports development teams, Leicester Aging together and South Asian Health Action as well a number of community organisations.
Leicestershire Leicester and Rutland Headway
mary.goulty@headwayleicester.org.uk – 07916162512
Monday to Friday – 9am until 3pm
We support adults with acquired brain injuries. We are still accepting new referrals and provide information advice and guidance. All those accessing our services were risk assessed using a RAG rating and this is reviewed each week.
Leicester Mammas CIC
07580159278 / sallymammas@gmail.com
Variable support for new and pregnant parents is available most days.
Breastfeeding helpline Support for new parents in other languages Zoom sessions on all aspects of interest to new mothers Antenatal Breastfeeding Classes on Zoom All our services are free and available to any pregnant or new mother in Leicester.
Leicestershire MS Therapy Centre
mstherapylc@icloud.com / 0116 2557104
Oxygen Therapy, Counselling, On line Physiotherapy – Centre based services for people to attend, Telephone based services, video calling or other online/virtual based services.
MND Association – Leicestershire & Rutland
janet.mcmillan@homecall.co.uk / 01509880577 – www.mndaleicester.org.uk
For individuals and families affected by Motor Neurone Disease -.In partnership with MND Ssupport Team at LOROS. MND National Connect Helpline – 0808 802 6262 – Monday to Friday. 9am – 5pm & 7pm – 10.30pm
Macmillan Cancer Support
07977 864323 / lburton@macmillan.org.uk
9-5 Mon-Fri with occasional exceptions for evenings and weekends for telephone befriending – Leicster/Leicestershire and Rutland Support line 0808 808 0000 9-8 Countrywide. Telephone befriending service – once a week social phone call by a trained volunteer, signposting to other services in the area if necessary Information centre open at Leicester Royal Infirmary.
Mammas – Supporting your Breastfeeding Journey
Contact us – 07794 667791 / 07580 159278 Gujarati/Urdu – 07794 667901
or email us at: leicestermammas@gmail.com – www.mammas.org.uk
Mammas are now holding free Antenatal Breastfeeding Classes via Zoom. These are delivered via 2 sessions on consecutive days, and cover common concerns and getting off to a good start. Women need to attend Part 1 before joining Part 2, and can book directly with me.
Masjid Umar (1-3 Evington Drive)
Mon-Fri: 9am-12pm 0116 273 5431
Mon-Fri: 4pm-6pm – 0116 273 5529
Sat/Sun: 4pm-6pm – 0116 273 5529
Essential food pack, happy to deliver
Money Matters Leicester
info@moneymattersleicester.org / 07719647731
Mon Tues Thurs by appointment.
WhatsApp video calls Phone calls Face to Face (limited)
Moneywise Plus
0300 003 7004
moneywiseplus.co.uk • info@moneywiseplus.co.uk
Unemployed and need help during lockdown? Our team is here for you – We can help you Manage bills, make savings, get grants, and use your Universal Credit account. Use online services so you can stay informed and up to date. Cope now and prepare for getting back to work when you’re ready. Get the support you need including emergency food delivery.
NIDA Community Services UK
NIDA foodbank is opened through the week but dry food pack for the needy delivered on Sat afternoons. Foodbank for the disadvantaged and needy.
Dry food pack is delivered to the needy on Saturday afternoons. If a dry food pack is needed, they can message/text on 07306 001916 or email us on foodbank@nidaservices.org.uk Are you providing any of the following? Outreach services, e.g. visiting people in their own homes or other locations, Other services Please specify the services you will provide: Foodbank for the disadvantaged and needy. We have been doing the dry food pack distribution at Leicester for the last 3 months have distributed more than 100 packs.
Open Hands (c/o Trinity Life Church, Upper Tichborne Street, LE2 1GL)
https://www.openhandsleicester.org.uk/
Emergency Food Parcels – Tuesdays & Thursdays 10-11am
To ensure we help those most vulnerable at this time we are continuing to deliver hampers on a referral based system using our usual Food Store Vouchers.
Takeaway Meal – Tuesdays 6-7pm
For anyone who is rough sleeping or in need of emergency provision of a hot meal. No referral or voucher is needed to access this meal.
Outspoken – Project Hope
Rukhi Hussain – 07466 868651 / rukihussain80@gmail.com
currently providing vulnerable families with essential food parcels, as well as parents with nappies and other baby items that they are struggling to get hold off. Currently providing in the City in partnership with other local providers, but with additional resource may look to expand into the county as there is a need for it. Contact number:
PASIC cancer support for children and young people
louise.whittle@pasic.org.uk
mail@pasic.org.uk / www.pasic.org.uk
Family Support Service Monday – Thursday 07708 327976 or 07874 223462 Family Support Administrator Monday – Friday 07874 223462
Supporting Young people and children with cancer and their families –
Access to peer support from within our community of families,Providing care packs and activity packs for families and children.Practical help fetching and providing basic essentials/food shopping/care items.Financial support towards or to purchase basic necessities.Online support groups and ‘buddy’ scheme, to bring people together.Help and advice by phone. We’re holding online virtual events, activities, craft and competitions to help distract and engage young people in isolation.
Peace Centre
0116 241 7100
foodbank@peacecentre.org.uk
www.peacecentre.org.uk
Food, medicines dropped off. 170 Volunteers. For self isolating over 65s.
Peepul Centre
0116 261 6000
Enquiries@peepulenterprise.com
nash@peepulenterprise.com
Free vegetarian meal for delivery or collection. For elderly, disable, NHS and Key workers. Pre-order only by 1pm: Monday / Wed / Friday. Collections 2-6pm. Delivery within 3 mile radius only by 6pm.
Project Hope
0116 216 0929 / 07891 194911
Self isolation support / food and medical / general guidance
Rocket Meals
Nitesh Bhundia – 07841 374889 or email: nitesh@rocketmeals.co.uk
Meals on wheels service across the City and county using local businesses. Hot meals provided 3 times a week.
Santosh Community Centre
Praful Bhatt: 07971 361 449
Hot meals provided to elderly and in need 7 days a week.
Shakti Mandir
cvsshelpline@gmail.com
Hot food service for £10 per week with 3 meals delivered to 60-100 people per drop off. They provide services to the City and County.
Shama Womens Centre
shama_womens_centre@gmail.com / 0116 2514747
Weds 9.15-2pm Thurs 9.30-3pm Fri 10.00-6pm
Bereavement counselling and referrals to other support provisions for isolated and vulnerable people to support poor mental health.
Shree Prajapati Community Centre
http://www.shreeprajapati.org.uk/
Shopping; Posting mail; Collecting medication; Phone calls.
Shreejidham Haveli
07711737117 / prafulthakrar@hotmail.com
2nd & 4th Sunday of the month.
We deliver tiffin service of vegetarian food. Providing support to Older people, particularly those who are frail and/or socially isolated.
Shree Sanatan Mandir and Community Centre
Bharti Acharya:07877 213780 or email: bharti.acharya@leics.gov.uk
Providing support to elderly and self-isolating with shopping, befriending calls and other remote social activities, including signposting to professional services. Talking therapy for the elders who are isolated and need social contact. Also making and dropping off activity packs to them so they can be involved in daily activity to keep sane and busy we do pick up service for essential items such as shopping for basic needs and also their medication form the chemist to their home – we are doing zoom sessions on mindfulness and yoga at various different times for the young.
St Matthews Big Local
0116 251 8737 / www.stmatthewsbiglocal.com
meals and telephone support for isolated vulnerable and elderly residents in St Matthews. Complete form on website for support.
Solutions 4 Community Support
Contact email: enquiries@s4cs.org.uk
Mainly clients are deaf or have a hearing disability – support available around food shopping and other domestic help, but not providing personal care.
Turning point
Contact: 0808 800 3302 / Leicestershire.Helpline@turning-point.co.uk
Currently providing all crisis support for lonely and isolated members of the community, people with existing and new mental health conditions, with confidential emotional support and discussion around options and other information.
Together Against Cancer
valerie@togetheragainstcancer.org.uk
www.facebook.com/TogetherAgainstCancer.UK/
As the centre is closed, we offer remote support, some have set days and times, others have flexibility up to early evening. We offer remote support via our Facebook TAC Community and via our member only area on our website. Tong Ren session on Mondays (on Facebook live) Counseling/Talking Sessions with Nicky (Skype) Healing sessions every Thursday 10am to 10.30am Catch up call with one of the team (Phone) Nutritional sessions with Stephen (Phone/Skype or Zoom) Crystal Sessions wit Margaret (remote healing)
UAVA – United against Violence & Abuse
tammy@lwa.org.uk / 07889 812 192
we have opportunities within our refuge services in the city and county hours are 9-5.
we would benefit from any hours of supporting within 9-5pm Types pf service: we are still running all of UAVA services and refuge is still operating to victims of abuse.
Without Walls Christian fellowship Covid-19 support
The singing cafe- Presently there are singing cafes via zoom every
www.thesingingcafe.co.uk or call 07875378628
Friday at 1.30pm which anyone interested can access. Details of how to get into the meetings are on our website. These will be increasing to 2 a week, details to follow.
Tea party project- telephone contact, shopping and just general support for anyone who has need. This can be accesses by anyone and not just those who came to the tea parties.
Zinthiya Trust
zinthiya.trust@gmail.com / 0116 2545168
Monday to Thursday 9.30 to 4.00 Friday 9.30am to 2pm
One to one support on money/debt welfare One to one support for women fleeing violence Hardship support (gas/electric top ups and food bank). Support for individuals (by prior appointments).