These Terms and Conditions are in relations to VAL’s Training Offer. To be eligible for VAL’s training and events you will need to be working or volunteering for a Charity, Community Group, Voluntary Organisation or Social Enterprise (VCSE) in Leicester or Leicestershire.
VAL’s core training courses will now incur non-refundable £10 charge per person. This money will be paid directly into the VALidate Grants Programme to cover training costs for small VCSE groups. Find out more about VALidate grants here.
For any paid-for courses that are more than £10, no refund will be made for bookings cancelled less than 2 working days before the event.
Any local authorities, businesses or VCSE organisations that are based outside of Leicester or Leicestershire that book on to any training (free or chargeable) will incur a charge of £45 per person. A member of VAL staff will contact you to discuss this directly and payment can be made over the phone or via invoice.
If you are unable to attend a training session, please contact us and advise by emailing training@valonline.org.uk or ringing the Helpline on 0116 257 5050.
In the event that VAL needs to cancel the training or event, we will endeavour to give you as much notice as possible. You will be offered the choice of a transferring to the same course at a later date, an alternative course or a full refund.
Handouts and Resources
VAL does not record any training and events that are delivered online and we will only provide presentation slides, handouts and any other resources to those people who attend the session
Policy last updated: November 2026