Training Terms and Conditions

For paid-for courses, no refund will be made for bookings cancelled less than five working days before the event. A fee of £25 will be charged for failure to attend a course for which a booking has been made without prior notification to Voluntary Action LeicesterShire (VAL). 

A £25 late cancellation fee will be charged for bookings cancelled less than two working days before the event. Cancellations should be made by ringing the Helpline on 0116 257 5050.

For Award in Education and Training in Six Days (formerly PTLLS – Preparing to Teach in the Lifelong Learning Sector), the full amount will be payable.

In the event of the cancellation of a course, VAL will endeavour to give you as much notice as possible. You will be offered the choice of a full refund or the option of transferring to another course.

Free courses

Courses marked ‘Free for VCS only’ relate to voluntary organisations based in Leicester and Leicestershire. Organisations outside of Leicester and Leicestershire will be charged a rate of £25 per person.

A £25 late cancellation fee will be charged for bookings cancelled less than two working days before the event. Cancellations should be made by emailing the Training Team on training@valonline.org.uk

Please note: To be eligible for our free courses you will need to be working or volunteering for a voluntary and community sector organisation in Leicester or Leicestershire

Discount codes

Unless otherwise stated, booking discounts only apply to paid-for courses. Discounts do not apply to any courses marked as ‘Free’, or ‘Free to VCS in Leicester and Leicestershire, £25 to other organisations’.